Question 1

What should I expect at my first appointment?

Accepted Answer

Your initial consultation includes a comprehensive assessment, treatment, and discussion about your goals. We’ll start by going through your medical history and any current symptoms, followed by a physical assessment to identify the cause of your pain or limitation. Treatment is then provided during your first visit. This may include hands-on therapy, exercise prescription, education, or a combination of approaches. You’ll also receive a tailored plan to guide your recovery at home or in the gym.

Question 2

Do I need a referral to see a physiotherapist?

Accepted Answer

If you are seeing us under a Medicare EPC plan, NDIS, WorkCover, or CTP insurance, a referral from your GP or specialist is necessary. However, you do not require a referral if you are seeing us privately.

Question 3

How long are the sessions?

Accepted Answer

Your initial consultation runs for 45–60 minutes, allowing time for a thorough assessment and treatment. Follow-up sessions are 30 minutes, and we also offer extended consultations for clients who need longer treatment or exercise-based rehabilitation.

Question 4

What types of conditions do you treat?

Accepted Answer

We see a wide range of musculoskeletal and neurological conditions, including back and neck pain, shoulder injuries, post-surgical rehab (such as total knee or hip replacements), sports injuries, chronic pain, arthritis, balance and mobility issues, and neurological presentations such as Parkinson’s disease or stroke rehabilitation.

Question 5

Do you provide home visits or community physiotherapy?

Accepted Answer

Yes, we offer mobile physiotherapy for clients who prefer treatment at home, in aged care, or within the community. This service is especially suitable for those with limited mobility, NDIS participants, or clients recovering from surgery who can’t yet attend the clinic.

Question 6

Can I claim through Medicare, NDIS, or insurance?

Accepted Answer

Yes. We accept Medicare (Chronic Disease Management Plans), NDIS (self and plan-managed), WorkCover, CTP (motor vehicle accidents), and My Aged Care clients. You’ll need to bring your referral or claim details to your first appointment so we can assist with the paperwork.

Question 7

Do you accept private health funds?

Accepted Answer

Absolutely. We have HICAPS facilities available for on-the-spot claiming, so you only pay the gap amount on the day. Check with your health fund for your exact rebate amount.

Question 8

Do you offer after-hours and weekend appointments?

Accepted Answer

Yes. We understand how busy life can get, so we offer flexible appointment times, including after-hours and weekends, to make it easier for you to fit physiotherapy into your schedule.

Question 9

Do you offer dry needling or massage?

Accepted Answer

Yes, dry needling and soft tissue release techniques are available as part of treatment when clinically indicated. These can help reduce muscle tension, improve blood flow, and relieve pain.

Question 10

What makes Restore Physiotherapy different?

Accepted Answer

Restore Physiotherapy offers individualised, one-on-one care in a welcoming and well-equipped space. Each session is dedicated entirely to you, no double bookings, no rush. Our focus is on long-term recovery, education, and empowerment so you can take control of your health and movement.

Question 11

How do I book an appointment?

Accepted Answer

You can book online through our website, call us directly, or send an enquiry through our contact form. We welcome new clients whether you’re self-referring, coming through a GP, or covered under an insurance plan.

FAQ